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I understand ComplexCity Spa cancellation Policy requires 24-hour advance notice of any cancellations. I will be given a one time pass for an emergency situation. If 24 hour notice is not given I will be charged 50% of the service fee and if I no call no show 75 % of the service fee will be charged and due before I may schedule again. If I am late, my appointment will be shortened in order to be finished in time for the next client. Depending on how late I am, we will determine if the treatment can be started. You will be charged for the full session regardless of your treatment time. I also understand there will be no refund issued for pre-paid treatments.